Technology Application Coordinator & Administrator

Technology Application Coordinator & Administrator Galpin Motors, a family-owned and operated company since 1946, is one of the largest and most recognized automotive dealership groups in the United States. With 13 locations and over 1,000 employees, we are committed to operational excellence and exceptional customer service, powered by technology to drive our business forward.

With our continued growth, we are looking for a highly motivated Technology Application Coordinator & Administrator. This role often acts as the "Systems Architect". By linking various systems and processes together, you are ensuring that the right people have the right tools the moment they step onto the servicedrive, while maintaining high standards and compliance.

This role will be based in North Hills, California, and will be responsible for driving process improvements, managing projects, operations support and implementation of vendor tools utilized across our dealerships in the San Fernando Valley, Santa Clarita, Hollywood, and Beverly Hills areas.

Some of What You'll do:

Identify vendor software that will improve productivity, efficiency and customer value

Research existing business costs, new software costs and budget impacts

Set up vendor demos and reviews with Galpin stakeholders

Coordinate software contracts and amendments for review and help facilitate communication between the vendor and the various stakeholders.

Manage software implementations including but not limited to the following:

Coordinate Information Technology (IT) requirements.

Ensure stakeholders awareness of new software and its impact on the business & tools

Determine best date/time for installation and upgrades to minimize impacts.

Provide documentation to line staff and coordinate vendor training

Act as the subject matter expert and provide user administration and internal support for some tools..Examples of existing softwares managed include, my Kaarma, Xtime, Epicor/Doc Star, Paycom,Dealer Mine, Dealer Built, CDK SMARTT, payment processors. Fed Ex/UPS and rideshare services.

User access management for various systems and vendor tools outside of Active Directory.

Manage vendor interfaces including realtime escalations, support requests and enhancements.

Primary contact for various software including my Kaarma, Dealer Built, Dealer Mine, Doc Star, andothers

Participate in and lead internal Galpin initiatives primarily impacting Fixed Operations such as:

Dealership expansion of Services (mobile service, pick-up and delivery, rideshare, etc.)Support existing Parts & Service tools (Service Cart, AutoPoint, Sunbit, etc.)Establish Fixed Ops services related to new dealership openings

Manage Credit Card Merchant Services interfaces for taking payments

Assist HR and Payroll on Paycom issues, establish new locations and manage templates

Become a resource to help employees, facilitate collaboration, and find support across Galpin.

Maintain overall project status and present detailed and/or high level project status to both line staff andsenior management. Ensure a successful production implementation.

Requirements:

Experience coordinating project workflows from initiation to completion.

Ability to maintain precise project documentation, milestones, status reports, and vendor contracts.

Serve as the primary point of contact between dealership departments, corporate offices, and external vendors.

Lead project status meetings, record actionable minutes, and ensure accountability for follow-up tasksacross cross-functional teams.

Ability to thrive in a high-pressure,"customer-first"; environment where priorities can shift.

Exceptional verbal and written communication skills, with the ability to translate technical project jargonfor non-technical dealership staff.

Desired

Skills and Experience:

Advanced hands-on experience with automotive Dealer Management Systems (e.g., Dealer Built) andCRM platforms.

Deep understanding of automotive retail regulations, including privacy laws (CCPA & GLBA), consumerrights, and manufacturer (OEM) compliance standards.

Ability to pull and analyze retail performance metrics (e.g., absorption rates, turn rates, and CSI scores) to support project decision-making.

Proven experience managing the intersection of personnel data and operational tools, specificallyensuring that staff onboarding/offboarding in HRIS platforms (e.g. Paycom).Advanced administrative experience with the my Kaarma suite, including the configuration of automatedservice reminders, mobile payment settings, and the video walk-around tool to enhance the customer experience.

Act as the internal "Super User" for my Kaarma, Lightyear, and Paycom, leading sessions for how toutilize these applications and improve workflows.

Bachelor’s degree in Business Administration, Project Management, or a related field (or equivalent years of experience in the automotive industry).Company Overview:

Galpin opened its doors in 1946 and over the last 77 years has become the pinnacle of the Automotive industry. Galpin Motors is an…