IT Call Center Agent

Benefits at AHF

AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.

• Value Employees
• Respect for Diversity
• Nimble
• Fight for What's Right

The Help Desk analyst contributes to AHF’s mission by responding to user inquiries, assessing problems and issues with IT equipment and applications, and helping resolve these issues for end users. The analyst will work closely with other IT department personnel to aid on tasks that are outside the scope of their knowledge or expertise.

The analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The analyst must have excellent problem solving skills in order to diagnose, evaluate and resolve complex problem situations or, when appropriate, upscale or route them to appropriate IT staff members.

The analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.

This is not a remote position.

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.