Service Desk Technician

Job Summary

The Service Desk Technician oversees AEG Presents IT equipment and provides technical support to AEG Presents global staff. This position will diagnose and resolve problems with all types of technology related to hardware, software and devices. The Service Desk Technician will support AEG Presents staff both in person and over the phone, resolving tech issues and providing helpful system guidance.

• Diagnose and resolve problems on all types of technology related hardware, software, and transmission devices/media. Accurate trouble ticket creation and documentation within Service Desk Solution. Assess the situation, address next steps, execute action plan, and review after 24hrs to ensure issue has been resolved.
• Process paperwork for new hires. Participate in account management using MS Active Directory and Exchange. Support critical business applications and handheld data devices.
• Provide support through assessing and assigning Help Desk requests via telephone and email, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community.
• Coordinate large desktop moves/deployments, application upgrades and new office setups.
• Provide excellent customer service via telephone and in person; participate with the day to day Help Desk activities.

• High School Diploma or its equivalency (BA/BS Degree Preferred)
• 0-2 years of related work experience
• Experience troubleshooting hardware/software issues on MAC, PC, and iPhone
• Demonstrate excellent verbal and written communication skills
• Excellent interpersonal skills for interaction with internal and external staff
• Ability to follow a strict workflow process for QA and User Acceptance testing
• Knowledge of servers and understanding of how to troubleshoot systems
• Strong interpersonal skills with the ability to build and cultivate relationships
• Knowledge of the music industry preferred
• A+ certification

$24.85-$35.33

This position is not eligible for a bonus under the current bonus plan requirements.

We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401(k) Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

Employer does not offer work visa sponsorship for this position.