Senior Product Manager – AI, Ordering Platforms

Responsibilities

• Define and execute product strategy for AI‑powered ordering, engagement, and operational tools
• Own the product lifecycle from discovery through delivery, launch, and continuous optimization – hands on
• Partner with Engineering, Data Science, UX, and business stakeholders to deliver scalable, high‑impact solutions
• Translate complex business problems into clear product requirements, roadmaps, and measurable outcomes
• Identify and deliver AI‑driven product opportunities
• Design and implement Agentic AI workflows (autonomous systems that can make decisions and take actions across the platform)
• Drive adoption of automation and orchestration to reduce manual processes and improve operational efficiency
• Deliver measurable outcomes, including conversion rate lift, average order value (AOV), and customer retention
• Define and track AI product KPIs (model accuracy, latency, engagement, automation rates, etc.)
• Communicate product vision, progress, and outcomes to executive leadership
• Foster a culture of innovation, experimentation, and continuous improvement

• 5+ years of experience as a Product Manager/Product Owner in a fast‑paced SaaS or technology environment
• Proven track record of delivering end‑to‑end products from concept to launch
• Strong experience with eCommerce, transactional systems, or high‑scale consumer platforms, Restaurant Platforms
• Deep understanding of Agile/Scrum methodologies and product development best practices
• Experience building or working with AI/ML‑powered products (recommendation systems, NLP, predictive analytics, etc.)
• Familiarity with Agentic AI concepts and autonomous workflow design
• Understanding of LLMs (e.g., OpenAI, Anthropic) and their application in real‑world products
• Ability to collaborate effectively with Engineering and Data Science teams on technical solutions
• Strong grasp of APIs, data flows, system integrations, and cloud‑based architectures