Implementation Manager

We are looking for an Implementation Manager to own the end-to-end deployment of our navigation product across each new customer.

Workers and their families deserve accessible, affordable and personalized healthcare. But the tools to create that healthcare, the technology needed to design, deploy and manage a truly custom plan, haven’t existed. Look at it another way: SMB employers are spending over $233 billion annually on healthcare for their employees. Yet most of them offer plans that can’t account for unique demographics, cost drivers or the care needs of their workforce.

Those billions of dollars buy healthcare plans that everyone kind of hates. Series A-funded Hand Health exists to give them all something better. At Handl, we are quickly growing the team to better serve the people who carry the responsibility of making healthcare affordable and accessible for working people and their families. When we create solutions for health plans (carriers and TPAs), brokers and plan sponsors (employers), we’re helping them transform healthcare in this country.

Handl’s technology delivers the infrastructure, analytics and insights needed to power the next generation of alternative health plans.

We are a growing, mission-driven team that values thoughtful execution, collaboration and balance. We work hard, support one another and stay focused on our shared goal: making healthcare more affordable and transparent for everyone.

The Role

Healthcare solutions only works if it actually goes live. Going live means meeting customers where their plan design, data, and operations already exist — and turning a signed contract into a working product on a hard date. Every new deployment requires aligning third-party administrators, brokers, and employer benefits teams around a real timeline, real file formats, and a real cutover.

We are looking for an Implementation Manager to own the end-to-end deployment of our navigation product across each new customer.

This role sits at the intersection of healthcare data integrations, plan operations, and customer delivery. You will be the single named owner from the moment a deal closes to the moment the account is fully handed off to Customer Success. You will not write production code, but you will be technical enough to scope APIs, SFTP feeds, and file-format negotiations with a customer's IT team — and credible enough that they tell you the real answer.

You will report directly to the Chief Product Officer and act as the connective tissue between Sales, Product, Engineering, and Customer Support.

What You'll Do

• Own End-to-End Implementations: Manage the full deployment lifecycle for each new customer — kickoff, requirements scoping, data collection, integration setup, QA, go-live, and post-launch hypercare.
• Drive Data and Integration Setup: Collect plan design artifacts, eligibility feed configuration, provider directory references, claims feeds, and any other required customer data. Negotiate SFTP credentials and file formats with customer IT and operations teams. Validate eligibility (834) and claims (837) files. Stand up integrations alongside engineering.
• Project Manage to a Hard Date: Set each implementation timeline backwards from the customer's effective date. Surface blockers and dependencies early. Hold the line when something slips, and elevate before it threatens the date.
• Coordinate Cross-Functionally: Receive handoffs from Sales with full context on customer commitments. Partner with Product and Engineering on platform gaps surfaced by implementations, and feed roadmap input on what to build next. Design and execute the handoff to Customer Success so accounts run smoothly post-launch.
• Run Customer-Facing Calls: Lead weekly working sessions with TPAs, brokers, and employer benefits leads. Translate technical requirements into language the customer can act on, and customer asks into actionable scope for engineering.
• Build the Implementation Playbook: Document every implementation as you go. Identify repeated patterns across customers and propose automations that make the next deployment faster than the last.

Who You Are

• Healthcare…