San Francisco - IT Operations Engineer

About us

At Winston Taylor, we set the standard, together.

Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.

You’ll work with leading clients. Disruptors. Fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We’re present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.

You’ll be trusted with real responsibility from the outset and build experience through hands‑on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations.

Step into the moments that matter. Join Winston Taylor.

Responsible for automation, administration, and operational support of a complex enterprise IT environment, including identity and access management, network and application monitoring, email and spam filtering, SaaS platforms, file and print services, and secure file transfer systems. Leverages Power Shell and Active Roles to automate operational workflows, provides tier three incident, service request and problem management support, and partners cross‑functionally to improve monitoring, reliability, and compliance with security and operational standards.

• Network / Application Monitoring and Triage.
• Run automation of operational activities utilizing Power Shell, Active Roles Server, etc.
• Assist in Developing integrations of new IT projects into Operational Support Processes.
• Act as liaison with Identity, Collaboration, Infrastructure and Application teams to enhance monitoring, identify recurring issues, propose process enhancements while maintaining ownership through the process.
• Provide tier three incident service request and problem management support to Technical Support teams. Work with appropriate engineers, support personnel, and vendors to resolve issues accurately and within reasonable time limits.
• Administer, Maintain, and support Operations platforms including but not limited to monitoring, two-factor authentication, printing, identity, SaaS, automation, collaboration, networking and Infrastructure.
• Performs system administration procedures, adhering to Winston and IS network and security policies, procedures and standards.
• Provide weekend and after‑hours support as required by the position.
• Responsible for basic email administration and troubleshooting including but not limited to spam, virus filtering, and message tracking.
• Provision network and application user accounts including network login, email, document management, fax, file transfer, etc.

• Associate's degree required. Bachelor's degree preferred.
• 3+ years in IT operations with experience working with ITSM platforms required.
• Experience with a variety of technical systems, including Microsoft technologies, Cisco, Meraki, VMWare required.
• Must live within a commutable distance to a firm office with the ability to come into the office 3-4 days per week.
• Network / Application monitoring and troubleshooting experience in an Enterprise IT environment.
• Experience in documenting all work in an ITSM platform.
• Experience implementing best practices in the "run" phase of IT systems.
• Knowledge of LAN and WAN terminologies, technologies and topologies.
• Knowledge of Internet Service Providers with troubleshooting
• Microsoft and/or Cisco certifications preferred.
• Azure, AD, Entra and M365 administration experience
• Prior experience with scripting languages and APIs
• Ability to manage large workloads, while producing quality work in a fast‑paced environment with interruptions, deadlines and context switching.
• Top‑notch analytical skills; methodical and detail‑oriented, planner and problem‑solver; ability to eliminate variables, prioritize requirements, identify root causes and present objective, organized information to customers, internal and external partners
• Accessibility outside normal business hours when required

Winston offers comprehensive benefits that provide a full…