Network Operations Center; NOC Technician II - Day Shift

Dynascale is a leading cloud solutions provider specializing in private and hybrid cloud, managed Kubernetes, customized managed services, bare metal, colocation, and disaster recovery as a service. With over 30 years of experience, we help IT organizations accelerate digital transformation through seamless onboarding, tailored security, and transparent, fixed-cost services.
Position Summary

The Network Operations Center (NOC) Technician II is a mid‑level Network Operations Center technical role responsible for data center and cloud customer technical support. The role requires a solid understanding of IP networking, DNS, server hardware, network hardware, storage hardware, Ethernet, server virtualization, storage area networks, Windows server administration, and Linux server administration.

• Monitor data center infrastructure, respond to alerts, troubleshoot, and communicate with internal teams.
• Monitor customer ticketing system, respond to requests, and communicate with customers to resolve issues.
• Provide hands‑on support when needed on customer systems.
• Work with internal engineering teams on supporting infrastructure and installing new infrastructure.
• Complete scheduled tasks as part of the NOC team to ensure proper operations.
• Generate well‑written SOPs that meet company standards.
• Train new NOC technical staff.

• Proven technical competency in "IP network and DNS" plus three additional skills from the following core skill areas:
  • Server, Network, Storage hardware
  • Server virtualization with VMware, Hyper‑V, or KVM
  • Storage area networks
  • Windows systems administration
  • Linux systems administration
• Very reliable and possesses the flexibility to handle different tasks.
• Intermediate experience supporting Linux (CentOS & Ubuntu) and Windows servers (2016‑2022), including Active Directory & GPO.
• Advanced skill in utilizing Linux and Windows logs.
• Thorough understanding of Linux commands, file systems, and shell scripts.
• Intermediate skills in troubleshooting IP networks in a Linux and Windows environment such as TCP/IP, subnetting, DNS records & resolution, DHCP, SSH, iptables, etc.
• Strong hardware (RAID 1,5,6,10, RAID controllers & i‑Drac) configuration and troubleshooting skills, including patching and firmware updates.
• Excellent oral and written communication skills and willingness to work effectively as a member of a support team. Ability to solve problems independently when necessary.
• Fast and efficient customer service skills, experience with help desk ticketing systems, writing e‑mail responses, and providing basic written instructions.
• Basic skill in troubleshooting and configuring hardware firewall.
• Intermediate skill in cloud building or migration.
• Ability to install, configure & operate Veeam, including backup, replication, and restoration.
• Knowledge of installing and configuring Zabbix server.

• 3 years of experience in IP networking and DNS.
• 3 years of experience installing & supporting Windows servers and Linux operating systems.
• 2 years of experience with services and monitoring systems such as SMTP, SNMP, BIND, Apache, IIS, NGINX, Power Shell, Perl, Python, Node.
  
  JS, and HA Proxy (preferred).
• 2 years of experience installing and configuring Hyper‑V, VMware, or a comparable open‑source virtualization platform.
• Experience working in a data center (preferred).
• 1 year of experience in Veeam installation, configuration, and operation.
• 1 year of experience in Zabbix installation and configuration (preferred).
• 1 year of experience in updating & configuring basic hardware firewall.
• Experience with Linux and LAMP stack both in system administration and installation/configuration (preferred).
• Bachelor’s degree in computer science, computer engineering, information systems, or equivalent (preferred).
• Any IT certification is a plus.

Fluency, both written and spoken, in English is required.

• Travel:
  Willingness and ability to travel domestically and internationally (preferred).
• Physical Requirements:
  • Ability to occasionally lift and/or move up to 50 pounds.
  • Occasionally required to…