CLW Foods Help Desk

Summary The IT Helpdesk’s role is supporting day-to-day operations. This includes planning, developing, installing, configuring, maintaining, securing, updating, and optimizing hardware/software. Responsible for end user hardware and software support issues, and support staff training where required.

Responsibilities Provide end user support for all phones, computers, conferencing equipment, and related hardware.

Monitor email and ticketing queues for proactive self-assignment of tasks and respond in the appropriate manner (phone, email, in person). Inform other team members of work status.

Support office and production floor equipment

Maintain physical back up inventory

Document job functions and procedures as necessary.

Job Qualifications Operate with a customer service approach.

Demonstrate sound troubleshooting methodology and problem solving.

Demonstrate quality management in the performance of duties.

Demonstrate the ability to handle multiple tasks simultaneously.

Effective oral and written communication skills.

Ability to work as a team member as well as independently.

Demonstrate appropriate time management and project planning skills.

Seek self-development and learning opportunities.

Strong knowledge of commonly used concepts, practices, and procedures within the field.

Understanding of basic networking.

Education/Experience/Certifications Associate’s degree or equivalent combination of education and experience.

A+ is desirable.
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