Senior AV Support Services Technician

Posted Thursday, July 23, 2026 at 4:00 AM

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

This position provides technical and operational supportofaudio-visual equipment and systemslocatedwithin the following types of environments:

Business/corporate offices, single and divisible conference rooms, training rooms, collaboration rooms, and open areas (digital signage).This position will work independently on the client site as a representative of Diversified.

Diversified provides financial support andpaidtime for continuededucationleading to industry certifications and employee career development.

The Support Services Technician willbe required to be on site Monday-Friday for eight (8) hours per day.

Typicaldaily schedule will be 8am – 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required.

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Work with existing onsite Diversified techniciansat other locations and the client
• Oversight for planning and implementation of process improvement principlesrequiredtomaintainAV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms,and AV spaces.
• Support executive level meetings with tasks such as meetingstart up, monitoring, and active troubleshooting.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment.
  
  Act as the technical escalation point for all AV equipment and related issues.
• Work with the client team in the scheduling of meetings, and preparation of meeting room accommodations for end-users.
• Daily/weeklyroomsweep scheduling and execution, with reporting to the client to ensure equipment and customized space functionality isoptimizedand ready for use.
• Bi-Annual preventative maintenance of rooms at the designated client site.
• Identifydefective or failed equipment and take ownership to resolution.
  
  Provide support for troubleshooting and maintenance of AV/multi-media systems.
  
  Provide problem identification, diagnosis and resolution of problemspertaining tomedium to highcomplexityAV/multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions forhighly complex systems.
• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference,display and presentation technologies.
• Manage the daily activities of configuration and operation of AV/multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate withclientto improve/evolve technology solutions.
• Provide assistance tousers in accessing, using, and diagnosing AV/multi-media systems.
• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer frominitialreporting date/time through final resolution date/time.
  
  Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive and “C” level personnel in a highly professional manner.
• Ensure compliance with client HR and Labor regulations, benefits, PTO, safety rules, etc.
• Collaborate with local…