POS Support Technician; Korean Bilingual

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.
Location:
Los Angeles, CA, Full Time

Job Description

• Provide phone support;
  Document all merchant and reseller/agent issues;
  Resolve all outstanding issues as quickly as possible
• Prepare/stage POS hardware and software for deployment
• Maintain POS department equipment and tools
• Perform hardware repairs as required, both in-house and in the field
  - Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers
  - Install and configure software, hardware, cables/wiring, and networks
• Monitor system performance and troubleshooting issues
• Provide documentation as required

• Resourcefulness and problem-solving aptitude
• Excellent communication skills
• Bi-lingual in English & Korean
• POS/PC support related experience preferred
• Able to work off-site occasionally
• Business travel may be required
• Flexible work hours, as well as Saturdays available
• Comp Tia A+ preferred

• Group Health Insurance ( Medical, Vision, Dental)
• Employer paid Life Insurance
• Paid Sick and Vacation Days
• Gym Support
• Lunch Support
• 401K with company matching