Director, Commercial Operations & Analytics

Director, Commercial Operations & Analytics

remote type Flexible

locations San Antonio, Texas, United States of America Los Angeles, California, United States of America

time type Full time

Mini Med is a global leader in diabetes technology, dedicated to transforming lives through innovation. We are on a mission to deliver smarter, more connected solutions that empower people with diabetes to live fuller, more confident lives. As we continue to grow and evolve as an independent company, we are building world-class teams to match our ambition.

We are seeking a visionary and results-driven Commercial Operations Leader to join our team at a pivotal moment in Mini Med's journey. This senior leader will serve as the strategic backbone of our commercial organization - architecting the data, analytics, forecasting, and operational infrastructure that empowers our sales and marketing teams to perform at the highest level.

This position is hybrid, 3 days per week, onsite in San Antonio, TX

• Define and drive the multi-year data and analytics strategy for the commercial organization, aligned to Mini Med's broader business objectives
• Architect a scalable analytics roadmap that evolves from reporting and descriptive insights to predictive and prescriptive intelligence
• Partner with senior leadership across Sales, Marketing, Finance, and IT to ensure data assets are leveraged as a strategic differentiator
• Champion a data-driven culture across the commercial organization, raising the analytical literacy and decision-making quality of teams at every level
• Translate complex data into clear, actionable insights that drive executive decision-making and field performance

• Lead and continuously improve the commercial forecasting function, including demand forecasting, sales planning, and revenue projection methodologies
• Build robust, repeatable forecasting models that integrate market dynamics, customer behavior, competitive intelligence, and business trends
• Establish forecast accuracy benchmarks and accountability frameworks that drive continuous improvement across the organization
• Partner cross-functionally with Finance, Supply Chain, and Marketing to ensure forecast alignment across the enterprise
• Deliver forecasts with confidence intervals, scenario planning, and risk-adjusted views that enable agile business decision-making

• Design, implement, and scale standard operating mechanisms (SOMs) that create consistency, accountability, and velocity across commercial operations
• Build a rhythm of business - including cadenced reviews, performance dashboards, pipeline management processes, and field reporting frameworks - that keeps the organization aligned and moving with purpose
• Develop and maintain SOPs, playbooks, and governance frameworks that institutionalize best practices and reduce operational friction
• Drive adoption of operating mechanisms across regional and field teams, ensuring compliance and continuous refinement over time
• Create feedback loops between field execution and central operations to ensure SOMs remain relevant, practical, and impactful

• Lead the identification, prioritization, and implementation of automation opportunities across commercial operations - eliminating manual work and freeing teams to focus on high-value activities
• Define and execute Mini Med's AI strategy for commercial operations, including the deployment of AI-powered tools for forecasting, customer segmentation, territory optimization, and sales performance analytics
• Partner with IT, Data Engineering, and external vendors to build and scale AI/ML capabilities that are embedded into day-to-day commercial workflows
• Stay at the forefront of emerging AI and automation technologies, proactively identifying how new capabilities can be applied to drive competitive advantage
• Develop a clear ROI framework for automation and AI investments, ensuring alignment with business priorities and measurable outcomes

• Lead, inspire, and develop a high-performing Commercial Operations team, fostering a culture of excellence, curiosity, and continuous improvement
• Attract and retain top talent with deep expertise in analytics, data engineering, forecasting, and operations
• Serve as a trusted advisor and strategic partner to the Chief Commercial Officer and senior commercial leadership
• Represent Commercial Operations in executive forums, cross-functional planning sessions, and strategic initiatives
• Model Mini Med's values and champion an inclusive, collaborative, and innovative team culture

• Bachelor's degree and 10+ years of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial organization
• Or, advanced degree and 8+ years of of progressive experience in Commercial Operations, Sales Operations, or a related function within a commercial…