Strategic ITSM Lead — ServiceNow & ITIL Expert (Hybrid
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-07-31
Listing for:
Fincons.US, Inc.
Full Time
position Listed on 2026-07-31
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, IT Business Analyst
Job Description & How to Apply Below
Fincons Group is seeking an experienced ITSM Process Leader to drive enterprise ITSM maturity during a large-scale transformation. The role requires ITIL mastery and strong Service Now experience to govern processes like Incident, Change, Problem, and Service Request across global teams.
This senior position partners with executives and third-party partners to optimize service delivery, establish governance, and mature ITSM capabilities, including CMDB integration and KPI reporting.
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