Senior Manager, Systems And Analytics

Job Title

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Plans and manages the activities of the systems support and analytics unit providing centralized system support and data analysis for a group or unit. Recruitment timelines:
Interviews are projected to be scheduled for the week of August 10, 2026. This date is subject to change. We encourage you to monitor your  profile and emails for the latest updates.

Manages the development, implementation, and support for software systems; identifies analytics for a group of related departments to provide supporting data around Metro performance objectives; develops analytics models to extract and analyze data from various Metro systems to provide management with decision making tools; consults with user departments to clarify and solve systems development needs and problems; provides technical direction and manages technical reviews of system analysis projects, system design, and program implementation;

leads and facilitates a cross-functional team agency-wide that identifies opportunities for improvement in application of system support capabilities; designs and coordinates systems usage training programs to management and end-users of all departmental systems; provides advice to management and staff in the development of strategies and resolution of major problems; chairs and participates in various technology-related committees and task forces; identifies, monitors, and evaluates departmental system performance, in alignment with Metro's strategic goals and all applicable rules and regulations, to ensure successful performance;

develops and maintains skills to identify best practices and emerging trends in analytics; adjusts input and reporting requirements and training programs as necessary; directs internal consulting activities of departmental systems support, including advising the departments on work process improvement and performance measurement; coordinates work with consultants as needed and monitors and tracks their performance; supervises, coaches, and motivates assigned staff.

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education:

Bachelor's Degree in Management, Business Administration, Public Administration, Systems Engineering, or a related field;
Master's Degree in a related field preferred.

Experience:

Six years of relevant experience or three years of relevant supervisory-level experience in business process improvement and technology implementation in a large private or public organization; some positions in this class may require specialized experience in area of assignment. Certifications/Licenses/Special Requirements: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Knowledge of theories, principles, and practices of statistical analysis and database management systems, techniques, and design, including statistical data modeling techniques; theories, principles, and practices of project management; interpretation/translation of analytical work results into business results; public administration; administrative principles and methods, including goal setting, program and budget development and implementation; programming language, such as SQL (Structured Query Language); database technologies;

applicable business software applications; modern management theory. Skill in managing the development implementation and support of software; analyzing situations, identifying problems, implementing solutions, and evaluating outcomes; exercising sound judgment and creativity in making decisions and problem solving; writing technical papers and board and research reports; communicating effectively…