Email & CRM Specialist

LAGOM is a brand house building modern consumer products at the intersection of design, innovation, and culture. We operate multiple digital-first brands and focus on creating scalable, design-driven products that elevate everyday experiences.

We're hiring an Email & CRM Specialist to own CRM end-to-end, from analysis and strategy to execution. This is a hands-on role where analytical thinking, creativity, and results matter equally. You’ll support multiple brands under LAGOM, with a strong focus on WEDAY—our primary brand known for premium, modular smoking accessories that blend function, aesthetics, and self-expression.

You'll manage campaigns, flows, segmentation, and retention across email, SMS, and VIP program — using data to drive what we do next, and executing it.

PORTFOLIO is a plus.

• Data Analytics & Strategy — Monitor performance, report on results, and turn findings into action
• List & Segmentation — Grow the list and build/maintain clean, effective segments
• Flow Automation — Build and maintain automated flows across the customer lifecycle
• Deliverability — Keep sender health strong so campaigns actually land
• Customer Retention — Run VIP, referral, and win-back programs to keep customers engaged
• Email Campaign — Plan, write, design, and send email campaigns

• SMS Campaign — Plan and execute SMS campaigns alongside email
• Support ideation and creation of visual assets for CRM content
• Stay current on Klaviyo features, relevant AI tools, and email/SMS best practices to keep improving performance and efficiency

• 2-5 years of hands-on CRM/lifecycle marketing experience in DTC or ecommerce, ideally specialized in email marketing
• Proficiency in Klaviyo at a hands-on level, including flows, segmentation, campaigns, and deliverability
• Strong analytical mindset — comfortable pulling and interpreting performance data and turning it into an action plan
• Understanding of customer segmentation and lifecycle stages
• Working proficiency in Canva for email/SMS creative
• Basic understanding of layout, typography, visual hierarchy, and brand systems
• Detail-oriented
• Able to work across multiple brands, each with a distinct visual identity and tone of voice
• AI-savvy: comfortable using tools like ChatGPT for content/copy ideation and Claude for building workflows and interpreting datasets

• Salary Range: $28–$36/hour, depending on experience and skill set