Field Service Engineer

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and escalat
  * e as needed.
• Execute preventive maintenance programs to ensure system reliability and uptime.
• Perform installations, in‑servicing, repairs, calibrations, and general technical support.
• Build positive customer relationships through professional communication and timely support.
• Document service activities, expenses, and time logs accurately.

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
• Strong troubleshooting, diagnostic, and problem‑solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, handle multiple priorities, and travel as required.
• Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
• 24×7 on‑call service experience preferred.
• Medical or electromechanical device repair experience required.
• CompTIA A+ Certification or equivalent preferred.
• Mechanical aptitude with ability to disassemble/reassemble complex systems.
• Proficiency with Windows OS, networking, and diagnostic instruments.
• Ability to operate powered and manual hand tools.
• Ability to lift 85 lbs frequently and 115 lbs occasionally.
• Valid driver’s license and ability to meet company driving requirements.