IT Technician - Tier 1

About Revel

Revel is building the software infrastructure that powers and controls some of the world’s most critical hardware systems—across aerospace, energy, and advanced manufacturing. Our platform replaces outdated, fragmented tools with a modern system that helps teams monitor, manage, and operate real-world equipment more efficiently and reliably.

Engineers and operators rely on Revel to keep complex systems running smoothly—where uptime, performance, and reliability are essential. As we grow, we’re scaling both our technology and our internal operations to support more teams, more systems, and more impact.

Behind the scenes, that means building a strong, dependable IT foundation that keeps our employees productive, connected, and supported. From onboarding new hires to maintaining day-to-day systems, IT plays a critical role in enabling the entire company to do its best work.

As we scale, we are looking for an IT Technician to support our day-to-day technology operations and ensure a smooth experience for employees across the organization. This role will be critical in handling IT support needs—ranging from onboarding new hires and provisioning equipment to troubleshooting hardware, software, and network issues.

You’ll serve as a key point of contact for internal IT support, manage tickets/requests, maintaining systems, and coordinating logistics related to devices and office technology. This position is ideal for someone early in their IT career who is eager to learn within a dynamic environment.

You’ll partner with our current IT lead, taking ownership of core IT functions, and play an important part in scaling our IT function.

• Provide day-to-day IT support (hardware, software, and network issues)
• Manage employee onboarding/offboarding (laptops, accounts, access)
• Troubleshoot MacOS devices, connectivity issues, and VPN access
• Support Wi‑Fi and network troubleshooting across the office
• Administer user accounts and systems (Google Workspace - SAML, autoprovisioning)
• Coordinate IT logistics (device inventory, provisioning, office setup)
• Maintain documentation and improve IT processes where possible
• Partner cross-functionally to ensure smooth IT operations

• 1–3 years of experience in IT Support / Help Desk
• MacOS support experience
• Basic networking knowledge (VPN, Wi‑Fi troubleshooting)
• IT Certification (CompTIA A+, Network+, Security+ or similar)
• Experience working with a ticketing system
• Inventory Systems (Snipe‑IT or similar)

• Basic shell scripting experience (bash or similar)
• Exposure to endpoint/security tools (e.g., Sentinel One, Ninja One)
• Bachelor’s degree or equivalent experience
• Experience making MacOS Configuration Profiles

• Google Workspace (Identity Provider)
• Endpoint & security tools (Sentinel One – plus)
• Device management (Ninja One)
• MacOS

At Revel, you’ll have the opportunity to make an immediate impact. We’re at a stage where the right person can help shape processes, improve systems, and directly influence how technology supports the business. You’ll gain exposure to multiple areas of IT (support, systems, and infrastructure), and grow your skillset in a hands‑on environment. If you’re someone who enjoys solving problems, helping others, and building better ways of working, Revel offers the space and support to do just that.