Customer Success Leader – Pharma & Life Sciences Analytics

The Math Company , or Math Co®, is a global Enterprise AI and Analytics company trusted by leading Fortune 500 and Global 2000 enterprises for data-driven decision-making. Founded in 2016, Math Co builds custom AI and advanced analytics solutions to solve enterprise challenges through its hybrid model. NucliOS, Math Co’s proprietary platform, enables connected intelligence at a lower total cost of ownership.

At Math Co, we foster an open, transparent, and collaborative culture that creates exciting growth opportunities for our Mathemagicians. We value capability, curiosity, ownership, and attitude, enabling our people to “Leave a Mark.”

Math Co is seeking a commercially minded Pharma and Life Sciences Customer Success Consultant to drive account growth, strengthen strategic client relationships, and oversee the success of key engagements across pharmaceutical and biotech clients.

This individual will serve as a trusted advisor to senior stakeholders, developing a deep understanding of their business priorities and connecting those needs to Math Co’s analytics, AI, GenAI, and data solutions.

The ideal candidate will combine strong Pharma or Life Sciences expertise with consulting, relationship management, and business development experience. The role is primarily focused on revenue growth and account expansion, with responsibility for maintaining delivery quality, client satisfaction, and long-term partnership success.

The position may be hired at the Engagement Manager or Associate Principal level based on experience.

• Build and maintain executive-level relationships across Pharma and Life Sciences accounts.
• Develop a strong understanding of each client’s organization, strategic priorities, challenges, and decision-making structure.
• Identify whitespace opportunities and create account growth strategies for existing clients.
• Lead account planning, opportunity identification, pipeline development, and long-term partnership planning.
• Translate client business needs into analytics, AI, GenAI, and data solution opportunities.
• Partner with sales, consulting, data science, engineering, and delivery teams to shape and position solutions.
• Support proposal development, business cases, solution design, and engagement planning.
• Use Pharma domain knowledge to identify opportunities across areas such as commercial analytics, brand analytics, patient analytics, market access, market research, and therapeutic-area strategy.
• Develop relationships across client functions, including Commercial, Brand, Data Science, Market Research, Market Access, Medical, and Enterprise Analytics.
• Manage account health, stakeholder engagement, growth pipeline, and escalation paths in partnership with internal leadership.

• Partner with delivery teams to ensure engagements meet client expectations and achieve measurable business outcomes.
• Define project scope, success measures, stakeholder expectations, and desired outcomes.
• Serve as the primary bridge between senior client stakeholders and internal delivery teams.
• Ensure delivery plans remain aligned with client priorities, timelines, and strategic goals.
• Guide cross-functional teams of managers, consultants, data scientists, engineers, and analysts.
• Translate complex findings into clear insights, recommendations, and “so what” and “now what” narratives for senior leaders.
• Monitor client satisfaction, solution adoption, and value realization.
• Proactively identify and address delivery risks, engagement concerns, and potential escalations.
• Support long-term client continuity by identifying opportunities to improve or expand existing work.

• Mentor internal teams in consulting, problem-solving, executive communication, and client management.
• Lead large, cross-functional programs involving client and internal stakeholders.
• Collaborate effectively across Commercial, Customer Success, Consulting, Data Science, Engineering, and Delivery teams.
• Coordinate across distributed teams, global delivery models, and multiple time zones.
• Promote ownership, accountability,…