Senior AV Support Services Engineer

About Diversified

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

At Diversified, you’ll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you’re ready to grow, create, and make an impact, Diversified is the place to do it.

This position will provide three main functions. Technical support for:
Video Teleconferencing;
Audio (Program and Speech, DSP based systems);
Projection and Display Devices;
Video Wall Display Systems;
Crestron / AMX Source Control Devices;
Lenovo room computing;
Wireless Microphones / RF Systems;
Biamp Nexia / Biamp Tesira; PTZ Wall Cameras;
Sony and Samsung displays. Ability to work with the client and 3rd party integrator stakeholders during project. Assist with commissioning conference room systems for room sign-off and use. And be able to support the client’s AV team during live events, as needed.

The Support Services Technician willbe required to be on site Monday-Friday for eight (8) hours per day. Typical daily schedule will be 8am – 5pm. These hours may be adjusted based on meeting and event needs, including earlier starts, later end times, and overtime will be required. This role will support over 100 rooms across 4 campuses.

The job responsibilities of the Senior Audio-Visual Support Services Engineer include the following:

• Exercising advanced technical skill level abilities to perform routine maintenance of advanced AV/technology related systems – including preventive maintenance, troubleshooting and break/fix repair of faulty systems and equipment.
• Oversight for planning and implementation of process improvement principlesrequiredtomaintainAV technologies in critical areas such as training rooms, video walls, meeting rooms, conference rooms,and AV spaces.
• Support executive level meetings with tasks such as meeting start up, monitoring, and active troubleshooting.
• Oversee repair and service of all AV equipment while planning and implementing improvements in AV equipment.
  
  Act as the technical escalation point for all AV equipment and related issues.
• Preventative maintenance of rooms at the designated client site.
• Identify defective or failed equipment and take ownership to resolution.
  
  Provide support for troubleshooting and maintenance of AV/multi-media systems.
  
  Provide problem identification, diagnosis and resolution of problems pertaining tomedium to highcomplexityAV/multi-media systems.
• Interface with equipment manufacturers, developers, engineers, and project managers on the client’s behalf to provide resolutions forhighly complex systems.
• Conduct safe and correct diagnosis of faults – including removal, repair, tests, implementation, and operation of all aspects of audio visual, video conference,display and presentation technologies.
• Manage the daily activities of configuration and operation of AV/multi-media systems.
• Participate in and drive continuous improvement activities across AV technologies and collaborate withclientto improve/evolve technology solutions.
• Provide assistance tousers in accessing, using, and diagnosing AV/multi-media systems.
• Track, update, and report on AV ticket issues and support requests – showing progress as reported issues transfer frominitialreporting date/time through final resolution date/time.
  
  Provide regular reporting of current and historical analytical data to meet measured client metrics.
• Interface with client executive and “C” level personnel in a highly professional manner.
• Ability to find creative in the moment solutions to break fix problems, so meetings can continue tooperatewhile searching for along term solution.
• Provide onsite user training for AV equipment and technologies.