Senior Manager, Systems Projects (Salesforce

Metro's mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

This position l eads a team responsible for the management, support, maintenance, and continuous improvement of Salesforce systems and software operations. Oversees system performance, operational support, stakeholder engagement, and process improvement to ensure Salesforce solutions are reliable, secure, and aligned with business objectives.

Interview is projected to be scheduled for the week of 9/7/2026. These dates are subject to change. We encourage you to monitor your  profile and emails for the latest updates.

• Provides project management services to lead, administer, and ultimately support the successful delivery of information technology projects
• Manages projects supporting major software systems and/or infrastructure communications systems, including networks, communications, business productivity, and security systems
• Provides oversight and management of technical staff and supports the Director, Project Systems in activities related to the project deliverables for Information Technology (IT) systems and infrastructure
• Understands and follows a Project Management Life Cycle (PMLC) methodology to successfully deliver technology projects
• Works with key stakeholders to develop and prepare key integral project management documents, including business cases, project charters, budget, project requirements, scope of work, budget, procurement documents, project plans and schedules, and test and training plans
• Reviews and analyzes new project requests and justifications for new and expanded programs
• Gathers requirements to support the development of project scope of work
• Interfaces with vendors for information and cost estimates
• Prepares solicitation documents for request for proposals, including cost estimates, scopes of work, evaluation process, etc.
• Participates in selection and negotiation processes for hiring of outside contractors
• Develops departmental plans and schedules
• Monitors, tracks, and evaluates work progress
• Tracks budget and actual costs
• Authorizes payment for equipment, professional services, and licensing related to the project deliverables
• Allocates assigned staff and other resources required to meet objectives
• Serves as the liaison between group departments, external vendors/providers of IT, and Metro executives
• Communicates updates, change orders, status, issues, and risk with the project stakeholders
• Consults with stakeholders to clarify and solve systems development needs and problems; establishes priorities and schedules to ensure stakeholder satisfaction
• Implements problem resolution programs and tracks project issues
• Presents plans, project status, and progress against milestones in oral and written reports to the Project Management Office (PMO) and executive management
• Facilitates governance and strategic planning
• Ensures conformance with federal and state regulations
• Researches and evaluates new technology software and hardware
• Participates on various committees and task forces
• Conducts special projects and studies and presents related reports
• Participates in the department's information security, disaster recovery, and safety programs
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or a related field;
  Master's Degree in a related field preferred

• Six years of relevant experience or three years of relevant supervisory-level experience on a large-scale computer system in a specified application area, requiring at least two years specialized experience in area of assignment

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
• PMP (Project Management Professional) Certification and/or ITIL Certification preferred

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will…