Information Technology Technical Support Analyst Ii ​/ Emergency Appointment Homelessness

Position: INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS
TYPE OF RECRUITMENT

OPEN COMPETITIVE - EMERGENCY

EXAM NUMBER

b2546A-EA

FILING PERIOD

October 2, 2025, at 9 a.m. (Pacific Time) This opportunity will remain open until the needs of the service are met and is subject to closure without prior notice.

The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

The Department of Mental Health is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II.

Installs, configures, maintains and tests computer hardware, software and peripheral equipment.

Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.

Identifies trends in the reported problem calls and implements improvements.

Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.

Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.

Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.

Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Configures software distribution tools.

Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.

Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed.

Acts in a lead capacity to other technical staff as needed.

MINIMUM REQUIREMENTS:

One (1) year of experience at the level of an IT Technical Support Analyst I.
* * OR
- Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.

You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION:
It is important to fill out the job application completely and as directed.  The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application. In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing.

* IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO

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