Generative AI Tool Operations Specialist: 26-01357
Listed on 2026-08-05
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IT/Tech
Technical Writer, Digital Media & Production, IT Support, HelpDesk/Support
Operations Specialist
Primary
Skills:
SaaS Administration (Expert), AI Tool Familiarity (Proficient), Tier 1 Support (Expert), Data Reporting (Proficient), Documentation Creation (Proficient)
Contract Type: W2 Duration: 6+ Months with possible extension
Location:
Los Angeles, CA Pay Range: $50 - $60 per hour on W2
Job Summary:
We are seeking an experienced operations specialist to manage access and provide frontline support for a suite of generative AI tools. This role involves processing access requests, troubleshooting common issues, and maintaining essential documentation. The ideal candidate will thrive in a fast-paced environment, communicate effectively across multiple platforms, and possess hands-on experience with AI and SaaS administration functions.
Key Responsibilities:
- Manage and process generative AI tool access requests based on defined policies.
- Provide Tier 1 support, troubleshoot common user issues, and escalate complex problems.
- Audit tool usage, manage seat capacity, and generate usage reports.
- Develop and maintain user guides, FAQs, and internal knowledge base content.
- Collaborate with internal stakeholders and external vendor account managers.
Must-Have
Skills:
- Proven experience in SaaS administration, including user and seat management.
- Hands-on familiarity with generative AI tools used in media/content workflows.
- Excellent written communication and documentation skills.
Domain/Industry
Experience:
Media, entertainment, marketing, or digital content environments.
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