IT Systems Analyst

O'Hagan Meyer is seeking an experienced, service-oriented IT professional to join our growing internal Information Technology team. This position serves as a key member of the firm's national IT organization while acting as the primary local technology resource for our Southern California offices.

This is an excellent opportunity for a highly motivated individual who enjoys both the technical and people aspects of IT. The successful candidate will provide hands‑on support to attorneys and staff, participate in technology initiatives and projects, and help strengthen the firm's technology infrastructure as O'Hagan Meyer continues to expand nationally.

The ideal candidate is someone who is comfortable working independently, capable of managing competing priorities, and enjoys building trusted relationships with users while remaining closely connected to a collaborative IT team distributed across the country.

About O'Hagan Meyer

O'Hagan Meyer LLC is a national litigation and insurance defense law firm with offices and remote personnel throughout the United States. As the firm continues to grow, our internal IT team plays a critical role in supporting attorneys and professional staff while implementing modern technology solutions that improve efficiency, security, and client service.

Our IT organization combines hands‑on user support with strategic initiatives focused on security, infrastructure modernization, operational excellence, and scalable growth.

Key Responsibilities

User Support & Service Delivery

Serve as a primary technology resource for attorneys and staff in the firm’s Southern California offices

This position is based in Downtown Los Angeles and requires regular onsite presence within the firm's Southern California offices, including Newport Beach, Hermosa Beach, and Woodland Hills. Occasional travel to other office locations may be required

Provide in‑person, remote, and phone‑based technical support

Troubleshoot hardware, software, printing, connectivity, and peripheral issues

Investigate and resolve user issues while maintaining a high level of professionalism and customer service

Track, document, and follow through on support requests from initial intake through resolution

Coordinate equipment deployments, replacements, upgrades, and office technology needs

Support conference room technology and meeting‑related technology requirements

Technical Administration & Operations

Assist with user account administration and support within Microsoft 365 and related platforms

Support identity and access management processes under established security policies

Assist with workstation deployment, patching, configuration, and lifecycle management

Support document management and legal‑specific applications utilized by the firm

Escalate complex technical issues appropriately while maintaining ownership through resolution

Projects & Continuous Improvement

Participate in firmwide IT projects and technology rollouts

Assist with office expansions, relocations, and infrastructure improvements

Contribute to IT documentation, procedures, and operational standards

Identify opportunities to improve user experience, processes, and service delivery

Assist with technology testing, implementation, and adoption efforts

Willingness to take on other projects as assigned

Security & Compliance Support

Promote technology security best‑practices throughout the organization

Support established security initiatives and operational controls

Assist with endpoint security, access management, and related technology processes

Help ensure adherence to firm technology standards and procedures

What Success Looks Like

Successful candidates will:

Effectively balance independent work with daily collaboration with the national IT team

Build strong working relationships with attorneys and staff

Become a trusted technology resource for Southern California offices

Demonstrate sound judgment and ownership of support issues

Maintain a proactive approach toward identifying and resolving issues before they become larger problems

Contribute positively to the continued growth and maturity of the IT department

Qualifications

Required

3-5 years of experience in an IT support,…