Senior IT Help Desk Lead: SLA Champion & Team Mentor
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-07
Listing for:
Remote Jobs
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
IT Project Manager, HelpDesk/Support, Systems Administrator, IT Consultant
Job Description & How to Apply Below
Booz Allen Hamilton in Doral, FL seeks a Help Desk Lead to provide in-depth support and lead problem solving for complex technology products. You will mentor staff and supervise the help desk to deliver high-quality IT services for cloud and on‑prem environments.
This role requires 5+ years in IT service management, ITIL knowledge, and experience with JIRA/Service Now. A TS/SCI clearance and a bachelor’s degree are required; master’s degree or IT certifications are a plus.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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