Sr. Manager, Technical Production

As the Sr. Manager, Technical Production, you will lead a team responsible for operating, expanding and enhancing, a business critical Localization, Publishing and Media Asset Management ecosystem. Your team will set the standards, processes and workflows that power a streamlined and innovative media globalization engine, and deliver follow-the-sun support to a user-based composed of wide-ranging craft capabilities.

Reporting to the Director, Globalization Technology, you will lead and support a globally distributed group of Media and Publishing Managers that maintain centralized standards enabling scale, reliability, and efficiency. This is a hands-on leadership role requiring deep fluency in the technology stack, user support, workflow creation and operational management of media pipelines in cloud environments.

Your experience managing stakeholder and customer relationships combined with your deep expertise streamlining complex ecosystems will lead an organization where solution-orientation, curiosity and innovation are foundational principles. Your deep fluency in emerging technologies, cloud deployment and AI change management will establish you as a trusted partner for our stakeholders and respected member of the G11N Technology’s Leadership team.

• People Leadership: Manage, coach, and build talent across a distributed team of regional Media & Publishing Managers, inspiring and enabling group leaders to own their operations and meet long-term business objectives while strengthening decision-making consistency and championing a culture of innovation
• Workflow Optimization: Drive the design, deployment, and continuous optimization of end-to-end media workflows, ensuring all automation and custom routing remain aligned within the parameters of our defined technology roadmap
• Governance & Security: Lead your team in the ownership of operational platform administration, metadata standards, content security protocols, and digital rights management, ensuring global consistency and asset discoverability throughout the content lifecycle
• Enterprise Content Management: Serve as the core operational engine for Esports & Publishing media—driving the global practices for ingest, processing, rapid clipping, archiving, and global distribution of live and non-live content
• Operational Self-Sufficiency & Workflow Design: Own the configuration, orchestration, and continuous enhancement of no-code and low-code integrations; empower the Media & Publishing team to be operationally agile by maximizing the ecosystem's existing mechanics to rapidly resolve stakeholder needs and fulfill evolving delivery requirements
• Feedback Loops & Support: Spearhead the establishment and operation of tight user support structures and feedback loops with platform stakeholders, translating operational pain points into long-term feature requirements prioritized in collaboration with the Ecosystem & Solution Design and Platform teams
• AI & Innovation: Lead your team in the exploration, validation and iteration on innovative content production solutions (e.g., automated highlight generation, remote editing integrations), with a heavy focus on operational enablement through AI, effective adoption and measurable workflow improvement
• Follow-the-sun Support: Define, oversee and continuously enhance our 24/5/365 follow-the-sun user support structure and toolset, driving accountability, sustainability resolution speed, and clear service expectations for a globally distributed user base
• Metrics & Operational Performance
  :
  Define and review the operational metrics, operational health indicators, and workflow performance measures that help the team identify friction, improve predictability, and continuously raise the quality and effectiveness of global support and media operations

• 8+ years of experience in media operations, content technology, or globalization/localization platform management, with at least 4 years in a dedicated people management role coaching and developing distributed teams of managers or senior specialists.
• Deep craft expertise across Media Asset Management (MAM), content localization…