Service Desk Analyst

About The Company

Clearmind Technology is a leading Managed Services Provider specializing in delivering comprehensive IT solutions to clients across various industries including hospitality, retail, and entertainment. With a nationwide client base, we are committed to providing innovative and reliable technology services that enable our clients to operate efficiently and securely. Our team of dedicated professionals leverages cutting-edge technologies and industry best practices to ensure optimal performance and support for our clients' IT infrastructure.

As part of our growth strategy, we continuously seek talented individuals who are passionate about technology and customer service to join our dynamic team.

We are seeking an energetic and self-motivated Service Desk Associate / Field Engineer to join our engineering department. This role is ideal for individuals who enjoy a challenging environment and are eager to gain exposure to new and exciting technologies. The successful candidate will be responsible for providing onsite and remote support to our diverse client base, primarily in the Los Angeles area.

The position involves traveling to client sites, performing maintenance, troubleshooting, and deploying various IT solutions. This is a fantastic opportunity for engineers looking to expand their skills and work in a fast-paced, customer-focused environment.

The ideal candidate will possess excellent communication and follow-up skills, along with exceptional troubleshooting abilities. A minimum of three years of experience in the Information Technology field is required, with preference given to those with experience in the hospitality industry. Candidates should have hands-on experience in field support and remote support scenarios, demonstrating professionalism and a customer-centric approach. Familiarity with a variety of technologies including Windows and Apple operating systems, network hardware, and mobile devices is essential.

A proactive attitude and the ability to handle multiple priorities efficiently are also important for success in this role.

Key responsibilities include providing onsite support at client locations, which involves troubleshooting, maintenance, and deployment of desktop and mobile devices. The role requires managing wireless network support and deployment using Meraki, Cisco, and Aruba hardware, as well as maintaining email accounts through Microsoft Online Services and Google Workspace. The associate will perform server maintenance tasks involving Windows Server and Active Directory, along with endpoint detection and response using Sentinel One.

Backup management using Cove MSP Backup and Veeam is also part of the role.

Additional responsibilities include supporting mobile devices across Apple and Android platforms, providing remote assistance for desktop and application issues, and performing low-voltage cabling and repairs. The role involves documenting Standard Operating Procedures (SOPs), supporting office applications such as Word, Excel, and PowerPoint, and coordinating with vendors like Verizon and AT&T for support and maintenance. The candidate will also assist in projects related to network installations, wireless implementations, and new infrastructure builds, contributing to the overall IT strategy and ensuring optimal system performance.

Clearmind Technology offers competitive compensation packages and opportunities for professional growth. Employees benefit from a collaborative work environment that values innovation and continuous learning. We provide comprehensive training and development programs to enhance technical skills and industry knowledge. Our benefits package includes health insurance options, paid time off, and flexible work arrangements where applicable. Additionally, employees have the opportunity to work with diverse clients and cutting-edge technologies, fostering a stimulating and rewarding career path.

Equal Opportunity

Clearmind Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or any other protected characteristic. We believe that a diverse workforce enhances our ability to serve our clients effectively and fosters innovation within our team.

All employment decisions are based on qualifications, merit, and business needs.