Senior – Infrastructure Specialist

Infrastructure Specialist - Endpoint & Operations

United States, with preference for candidates located in the Midwest, Texas, or West Coast time zones. Candidates based near our Los Angeles or San Francisco studios may have the opportunity to work in a hybrid model. Other locations will be fully remote.

The role of Infrastructure Specialist is to provide technical capability and expertise across 7C Network’s global technology environment, with a particular focus on endpoint management, modern workplace technologies, infrastructure operations, and support for our North American and UK studios.

You will join a high-performance, tight-knit but geographically distributed Infrastructure team, reporting to a senior leader of Infrastructure & Security based in Melbourne. This role will help strengthen operational coverage outside Australian business hours, reduce key-person dependencies, and contribute to the ongoing evolution of our infrastructure, security, automation and AI-assisted operational capabilities.

The successful candidate will be a hands‑on technical specialist with strong endpoint management experience, including Windows and Mac platforms, combined with a broad understanding of cloud, identity, networking and security technologies. The role requires a proactive problem solver who is comfortable operating independently, balancing operational support, technical decision‑making and project delivery.

7C is a wholly owned network of leading place brands operating from 18 global cities. Through Total Place Design, 7C connects specialist knowledge from across its network to deliver creative design, strategic outcomes and long‑term impact across the built environment.

7C’s collective ambition is to be the most trusted and influential voice for the future of the built world. Its global operating model enables teams to collaborate across regions, disciplines and time zones, connecting specialist expertise to deliver more holistic outcomes for people and place.

Endpoint and Modern Workplace

• Administer, support and continuously improve endpoint management platforms and processes across Windows and Mac environments.
• Manage endpoint lifecycle activities, including provisioning, compliance, security, software deployment, patching and automation, with a focus on improving device reliability, user experience and policy-driven control.
• Support and improve Mac management capability and associated operational processes.
• Develop and maintain endpoint standards, policies, documentation and operational procedures.

• Act as an escalation point for complex infrastructure, endpoint and modern workplace issues.
• Support and administer cloud and on-premises infrastructure platforms.
• Contribute to the management of identity, access management, authentication and security controls.
• Participate in operational support, incident response and problem management activities.
• Create and maintain technical documentation, standards, knowledge articles and operational runbooks.
• Identify technology landscape risks and propose pragmatic solutions.

• Identify opportunities to automate repetitive operational tasks and improve service delivery, supporting more proactive and intelligence‑led infrastructure operations.
• Contribute to automated capabilities and tooling improvements, including troubleshooting, intelligent alert and security triage, remediation workflows, cloud management visibility, self-service tooling and related infrastructure management improvements.
• Participate in technology uplift initiatives across endpoint, cloud, networking and security domains.

• Participate in the design, implementation and support of infrastructure projects.
• Provide technical input into solution design, vendor selection and implementation planning.
• Assist with global initiatives involving cloud platforms, endpoint management, security, collaboration technologies and studio infrastructure.
• Liaise with internal stakeholders, regional IT teams and external vendors to deliver agreed outcomes.
• Balance planned project work with BAU…