IT Help Desk Support Technician

Join an Acclaimed Global Architecture Firm:

Valerio Architects is an acclaimed mid-size ±90 people multi-disciplinary Architecture and Interior Design firm, with offices in Los Angeles, New York, Milan (IT), Monterrey (MX), and Buenos Aires (AR) and a wide range of large, high-profile multinational clients. Our focus is on corporate interiors, brand development, hospitality, restaurant, and retail projects with an emphasis on complex, high-quality, sustainable solutions. Valerio Architects promotes high-quality, thoughtful, innovative design and is looking for candidates who share this commitment and bring the ability to contribute and translate design ideas into reality.

We are seeking a
full-time, on-site IT Help Desk Support
professional to join our Los Angeles office. The ideal candidate is tech-savvy, proactive, and capable of supporting a creative, fast-paced design environment.

• Provide first-level technical support to staff across all offices (in-person and remote)
• Troubleshoot hardware / software issues on Mac systems
• Install, configure, and maintain workstations, printers, and mobile devices
• Manage user accounts, email, and permissions in Microsoft 365 and Active Directory
• Maintain and track IT equipment inventory
• Assist with network and server maintenance tasks under guidance from the IT Manager
• Set up A/V meetings and maintain conference room tech
• Document common issues, solutions, and IT procedures for internal reference

• Strong working knowledge of Mac OS
• Experience with Microsoft 365, Teams, and cloud-based tools
• Familiarity with VPN, remote desktop tools, and VoIP systems
• Excellent communication and troubleshooting skills
• Ability to work independently and prioritize tasks
• Completed or pursuing relevant certifications such as CompTIA A+, Network+, or Security+
• Experience in architecture or design studio environments is a plus

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

• Paid time off
• 401(k) matching program
• Dental Insurance
• Health insurance
• Vision insurance
• Life Insurance
• Short Term Disability
• Employee Parking/Commuter Benefits

In compliance with applicable pay transparency laws, including the
California
Equal Pay Act (California Labor Code § 432.3) and
New York
Labor Law § 194-a:

Salary Range:
Competitive, based on experience

Final compensation will be determined based on a variety of factors, including but not limited to:

• Relevant experience
• Skills and qualifications
• Education level
• Geographic location within the state
• Market conditions