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Lead, Support Content & AI Automation

Job in Los Angeles, Los Angeles County, California, 90079, USA
Listing for: Snap
Full Time position
Listed on 2026-08-08
Job specializations:
  • IT/Tech
    Technical Support
Salary/Wage Range or Industry Benchmark: 142000 - 214000 USD Yearly USD 142000.00 214000.00 YEAR
Job Description & How to Apply Below

Snap Inc. is seeking a Lead, Support Content Program to join our Platform Operations team.

You will own the support content program and the surfaces it runs on end to end, including the Snapchat Support help center, in-app support surfaces, support chatbots and the underlying platform, shaping the roadmap and operating rhythm. This hands-on role requires building, configuring, testing, and troubleshooting the systems that deliver content experiences, with a focus on content discovery, self-serve

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