ITSM & Knowledge Lead — ServiceNow, Backlog & KPIs
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-09
Listing for:
Universal Music Group
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Universal Music Group is seeking a Senior Engineer, ITSM & Knowledge Lead to own ITSM/backlog and knowledge governance. You will drive process improvements, define success metrics, and ensure high-quality knowledge content across a globally distributed Service Now team.
You will partner with platform leadership, operations, and domain owners to deliver measurable ITSM outcomes while aligning with release cadences across time zones.
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