Departmental Systems Analyst

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

This position performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. This position is responsible for testing both software and hardware devices, including Salesforce and Nextfare systems, to ensure functionality, reliability, and performance. This position will execute test plans, document defects, and collaborate with development and engineering teams to support high-quality deployments.

Recruitment Timelines: I nterviews are projected to be scheduled for the week of 9/14/2026. These dates are subject to change. We encourage you to monitor your  profile and emails for the latest updates.

• Performs systems analysis and provides systems support in a specified application area
• Develops, oversees, and maintains information systems
• Produces various reports for functional areas
• Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
• Designs technical systems specifications describing information processing functions required by the users
• Evaluates and recommends use of commercial software in application area
• Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
• Coordinates with systems programmers
• Evaluates systems to ensure that user requirements are properly satisfied
• Troubleshoots, analyzes, and resolves user and systems problems
• Monitors system performance and integrity
• Designs and implements upgrades to user interface
• Communicates system upgrade needs to ITS (Information Technology Services)
• Responds to system emergencies
• Researches and prepares reports, systems training manuals, and technical systems documentation
• Monitors historic data to ensure proper records retention
• Participates in the department's information security, disaster recovery, and safety programs

May be required to perform other related job duties

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

• Bachelor's Degree in Computer Science, Information Systems, or a related field

• One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

• Experience testing both software applications and hardware devices, including Salesforce and Nextfare systems or similar systems
• Experience developing and executing test plans, creating test cases, and documenting defects for both software and hardware platforms
• Experience utilizing test automation tools and performing manual testing for software and hardware components
• Experience applying quality assurance best practices, Software Development Life Cycle (SDLC) principles, and Agile methodologies throughout the software development lifecycle
• Experience collaborating with cross-functional teams, including development…