IT Support Specialist

About Oxford Road

Oxford Road is the world’s largest podcast advertising agency. We unite brands and creators through strategy and technology for outcomes only we can deliver.

Oxford Road is the world’s largest podcast advertising agency. We unite brands and creators through strategy and technology for outcomes only we can deliver.

Since the beginning of podcasting, we’ve been here building the playbook, setting the standards, and scaling brands through the power of audio and creator-driven media. Today, we manage campaigns across podcasts, radio, streaming audio, You Tube, and emerging creator platforms for clients that include half of the top advertisers in podcasting.

What really sets us apart? We’re not just buying media. We’re shaping the market itself.

Our thought leadership defines the conversation. Our newsletter reaches thousands of industry decision-makers every week. Our podcast, The Media Roundtable, convenes the most influential voices in audio advertising. Our annual Chief Audio Officer Summit is the premier gathering for marketers, platforms, and creators shaping the future of the medium. Our research (from attribution methodologies to brand safety frameworks) becomes industry standard.

We don’t wait for the market to tell us what’s next. We build it.

The IT Support Specialist is the frontline of Oxford Road's internal technology function, responsible for ensuring that employees can work without friction. This role handles day-to-day technical support across devices, applications, and access, following established security and service management standards. It reports directly to the Senior IT Administrator and serves as the first point of contact for the agency's 200+ employees when something isn't working.

This is an execution-focused role designed for someone who is organized, service-oriented, and takes genuine pride in fast, high-quality support. The IT Support Specialist keeps tickets moving, documentation accurate, and employees unblocked so the Senior IT Administrator can focus on infrastructure, security, and function-level ownership.

• Owns first-response IT support for all Oxford Road employees: triaging, resolving, and documenting incoming requests
• Owns the day-to-day help desk queue: ticket intake, prioritization, resolution, and escalation to the Senior IT Administrator when needed
• Supports device lifecycle tasks: imaging, deployment, replacements, equipment returns, and decommissioning under Senior IT Administrator direction
• Supports onboarding and offboarding workflows: device setup, access checks, application provisioning, and equipment coordination
• Maintains accurate ticket notes, asset records, and documentation in IT systems
• Contributes to the internal knowledge base: writing user-friendly how-tos and help articles to reduce repeat ticket volume
• Does not own security architecture, identity infrastructure, or vendor commitments; those sit with the Senior IT Administrator

• Owns resolution decisions on standard support requests within established processes and documented playbooks
• Escalates complex, security-related, or access governance issues to the Senior IT Administrator
• Authority to triage and reprioritize the help desk queue within defined SLAs
• Does not make independent decisions on device configuration standards, access provisioning architecture, or IT tooling changes

• Serve as the first point of contact for all IT support requests across the agency
• Troubleshoot Windows and macOS laptops, peripherals, printers, and basic network connectivity issues
• Diagnose and resolve issues across core productivity and collaboration tools: email, conferencing, file sharing, password managers, and messaging platforms
• Respond to tickets within defined SLAs; keep employees informed of status throughout resolution

• Support device lifecycle tasks including imaging, setup, deployment, replacements, and decommissioning under Senior IT Administrator direction
• Assist with onboarding and offboarding: device configuration, access checks, application setup, and equipment returns
• Follow documented…