L3 Desktop Support
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-11
Listing for:
Shaarpro
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
As an L3 Desktop Support member, you will be responsible for providing expert-level technical support and troubleshooting for Windows and macOS devices, Microsoft 365 applications, and Teams platforms. You will play a critical role in managing endpoint security configurations and serving as an escalation point for advanced incidents. Additionally, you will be involved in supporting audio/visual and collaboration systems to ensure seamless communication and productivity for our team.
Responsibilities- Provide expert-level support for Windows and macOS devices, Microsoft 365 applications, and Teams platforms.
- Troubleshoot complex end-user issues involving application performance, connectivity, authentication, and profile synchronization.
- Manage endpoint security configurations, including anti-virus, device encryption, and multi-factor authentication (MFA).
- Serve as escalation point for Tier 1 and Tier 2 technicians to resolve advanced incidents efficiently.
- Support audio/visual and collaboration systems to ensure seamless communication and productivity.
- Proficiency in Active Directory
- Experience in Mac Support
- Strong knowledge of Windows operating systems
- Familiarity with Microsoft applications
- Experience with Zoom platform
- Previous experience in C-suite reporting
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