Sr. Technical Project Manager

Company Information For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Senior Technical Project Manager – Consumer Behavior leads the planning, execution, and delivery of complex, cross-functional technology initiatives that support the Consumer Behavior organization and broader business objectives. This role partners with business and technical stakeholders to drive strategic projects, align priorities, manage project scope, timelines, risks, dependencies, and stakeholder communications, while ensuring successful delivery of technology solutions.

The role provides leadership across multiple concurrent work streams by creating structure, improving visibility, facilitating collaboration, and removing execution barriers to support efficient project delivery. In partnership with leadership and cross-functional teams, the Senior Technical Project Manager advances project management best practices, strengthens operational processes, and contributes to the continuous improvement of project delivery standards and organizational effectiveness.

Essential Functions

• Project Management:
  Lead the planning, execution, and delivery of Consumer Behavior and related projects, ensuring they are completed on time, within scope, within budget, and with a high quality of end product deliverables. Use agile or hybrid project management methodology to develop comprehensive project plans to track progress, manage risks, and report on project status to stakeholders. Partner with Product, Engineering, UX, Analytics and Business teams to maintain delivery alignment.
• Stakeholder collaboration:
  Work closely with regional venue, festival, and touring marketing teams, and other groups to gather requirements, define scope, project goals, and ensure alignment with organizational objectives to prioritize workloads. Facilitate communication between technical and non-technical stakeholders, including the management of departmental project meetings and distribution of updates.
• Technology integrations:
  Oversee the integration of marketing technology solutions from initial discovery and development through implementation, including CRM systems, marketing automation platforms, analytics tools, and content management systems. Ensuring seamless integration with existing systems and processes to deliver positive business impact, efficiencies and compliance.
• Road-map & workload management:
  Manage the Consumer Behavior road-map and workload intake and Jira Boards to ensure that all work is assigned appropriately and delivered on time to agreed requirements, including ensuring that all projects are vetted, reviewed and approved prior to any work being initiated.
• Technical expertise:
  Stay current with emerging Martech trends and technologies. Provide technical guidance and recommendations to improve marketing processes and enhance customer engagement and revenue growth through technology.
• Documentation and training:
  Create and maintain project documentation, including requirements, technical specifications, and user guides. Organize and manage onboarding sessions and workshops to ensure effective adoption of new technologies and processes.
• Vendor management:
  Manage…