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IT Business Support Liaison
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-14
Listing for:
Sagility LLC
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Providing essential support during the ramp period, the fully remote IT Business Support Liaison will manage site-level systems communication, administer multi-factor authentication, and offer troubleshooting assistance to agents and representatives.
Key responsibilities- Act as the site-level systems and between Sagility and the client
- Administer multi-factor authentication to the client network
- Provide troubleshooting assistance and coordinate Agent/Representative and issuance
- Experience in IT service and support management
- Knowledge of contact center processes and support
- Strong project management skills with a sense of urgency
- Ability to analyze issues and determine root causes quickly
- Intermediate to advanced understanding of Microsoft Office, particularly Excel
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