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Security Tech Support Manager - Lead Service Excellence
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-15
Listing for:
Interface Systems
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Interface Systems is seeking an Associate Manager, Security Technical Support to guide a team delivering fault isolation, repair, and root-cause analysis while maintaining service levels for life safety clients. You will supervise 3–6 agents, develop SOPs, manage KPIs, and coordinate training and hiring, ensuring incident resolution and customer experience excellence in a fast-paced, 7-day operation.
This exempt, salaried role requires strong leadership and technical depth across Access Control,
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