Commerce Senior Delivery Lead

Delivery Lead

We are looking for a highly effective Delivery Lead to join our team. An individual filling this role will be responsible for the overall success of Digital Commerce, Experience Platforms and Agentic programs, focusing on the client relationship, financials, project delivery, resourcing, and overall program health. Ideal candidates will have a consulting background and will have experience managing programs that combine strategy, experience design, and technology disciplines.

The work:

• Work in a highly client-facing role to lead the end-to-end delivery lifecycle of complex, global and large-scale marketing, commerce and content solutions
• Develop strong working relationships with the senior management team and identify follow-on project opportunities
• Plan and estimate delivery work with an Agile approach, focusing on project milestones, resource planning (both on-shore and off-shore), scope, budget, risk identification and mitigation planning
• Manage day-to-day on-shore and off-shore project teams during the project lifecycle
• Manage the project ideation, gathering the high-level business requirements, defining the detailed requirements and process into epics and stories
• Manage experience-led teams in developing strategic vision and creative UI/UX design
• Manage and contribute to solution plan definition
• Manage and contribute to development of the platform migration and global roll out strategy and execution
• Interact with client stakeholders for business justification, funding, scope and timeline
• Contribute to the ongoing development of solution/program offering approaches, methodologies, techniques, business development tools, and growing our resources

Here's what you'll need:

• Minimum 12+ years of experience leading the successful delivery of experience platforms projects
• 8+ years of experience implementing comprehensive marketing suites such as Salesforce Commerce/OMS/Revenue Cloud, Adobe Commerce Cloud, SAP Commerce, MACH-based Commerce

Bonus points if:

• Bachelor's degree or equivalent (minimum 12 years) work experience
• Minimum 5 years of experience with both Waterfall and Agile SDLC, implementing large, complex web sites, commerce applications or marketing automation platforms.
• Minimum 3+ years of experience delivering projects which have integrated a number of the functional capabilities listed below:
• Customer Data Platform
• Digital Analytics
• Digital Asset Management
• eCommerce
• Integration Platform
• Journey Orchestration
• Marketing Automation
• Personalization
• Search / SEO
• Web Content Management
• Multi-device support (smart-phone, tablet, desktop, console, set-top box)
• Experience in algorithmic decisioning or management
• Experience with defining, designing and implementing a development architecture leveraging CI/CD principles
• Strong understanding of PCI/PII security and data privacy requirements
• Strong knowledge of project management methodology including the ability to develop detailed work plans and specifications, identify and resolve issues, manage risk, and run team meetings
• Exceptionally strong leadership & communication skills to effectively manage client accounts and multidisciplinary teams
• Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity, and innovation in a complex global scale program (e.g., multi-country, language, brand, etc.)