More jobs:
Technical Support Engineer
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-15
Listing for:
Evlo AI
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
IT Support, Cloud Computing: Infrastructure & Operations, Systems Engineer, Technical Support
Job Description & How to Apply Below
About The Role
The role bridges technical engineering and customer advocacy, diagnosing complex system failures and guiding enterprise clients to reliable resolutions.
The team relies on technical depth and structured troubleshooting to maintain high availability and user trust across distributed infrastructure.
Key Responsibilities- Troubleshoot and resolve complex technical issues involving APIs, databases, and distributed cloud architecture
- Reproduce customer-reported bugs in staging environments and coordinate directly with engineering to ship patches
- Analyze logs, network traces, and stack traces to isolate root causes of performance bottlenecks
- Author comprehensive internal knowledge base articles and external documentation for recurring technical workflows
- Manage customer escalations with urgency, clear communication, and precise status reporting
- Monitor system health dashboards and proactively flag anomalies before they impact end users
- 3-5 years of experience in technical support, site reliability, or software engineering
- Proficiency in SQL, RESTful APIs, and reading application logs in cloud environments (AWS, GCP, or Azure)
- Strong foundation in networking fundamentals including DNS, TCP/IP, TLS, and HTTP protocols
- Demonstrated ability to communicate technical concepts clearly to both technical stakeholders and non-technical users
Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience - Bonus:
Familiarity with containerization tools like Docker/Kubernetes and scripting experience in Python or Java Script
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×