IT Support & Web Specialist - In Office

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Archer Travel is looking for a hands-on technical generalist to become the first point of contact for everything technology-related across our agency. You'll be the person our travel agents call when something isn't working, the person who gets a new workstation built and running, and the person who keeps our Word Press properties healthy and up to date.

This role is a great fit for someone who likes variety, works well without a lot of hand-holding, and gets satisfaction out of unblocking other people. You'll work directly with our engineering team, with real ownership over the support function and a clear path to grow your technical depth.

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• Serve as the primary IT helpdesk contact for internal staff and agents

• Build, image, deploy, and decommission computer workstations

• Set up and troubleshoot desktops, laptops, monitors, docks, peripherals, printers, and phones

• Handle physical installs and moves — running cables, mounting hardware, configuring desk stations

• Track inventory of hardware, licenses, and equipment assignments

• Manage user account provisioning and access requests

• Answer inbound support calls as the main technical resource for our agent network

• Diagnose and resolve issues over the phone with patience and clarity, including with non-technical callers

• Log, categorize, and follow through on tickets until resolution

• Escalate to engineering with clear, reproducible detail when an issue needs it

• Spot recurring problems and flag them so we can fix root causes instead of symptoms

• Build and maintain simple help documentation so common issues become self-serve

• Maintain our Word Press sites: updates, plugins, backups, uptime, security patching

• Build and modify pages, templates, and forms

• Make front-end changes in HTML, CSS, and light PHP/Java Scr