Help Desk Analyst Job in Los Angeles, CA

Help Desk Analyst

We are looking for a Help Desk Analyst to provide hands-on technical assistance for end users. This is a contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach.

• Serve as the first point of contact for IT support requests
• Triage and resolve issues across systems, software, and hardware
• Provide hands-on technical support to staff (in-person and remote)
• Troubleshoot common end-user issues including Outlook, Zoom, email performance, and system lag
• Perform hardware repairs, replacements, and basic maintenance (e.g., printers, toner)
• Reinstall and configure software and manage access to hardware/software licenses
• Handle user account administration: password resets, new account setup, decommissioning users, and policy creation
• Manage tickets in Service Desk Plus and work closely with the managing engineer (training provided on use cases and documentation)
• Review and quarantine suspected spam/phishing emails via Barracuda