Moderation Solutions Program Manager - USDS

Responsibilities

About the Team

The USDS Moderation team is a specialized organization within the Tik Tok USDS Joint Venture. Our mission is to build a safe, trustworthy, and compliant e-commerce ecosystem specifically for the US market. We operate at the critical intersection of advanced AI/LLM technology and stringent data security protocols. The Moderation Strategy Operation team ensures that our operation and moderation systems are not only high-performing but also fully aligned with USDS-specific security requirements and regulatory standards.

• Oversee model strategy ops team to enhance moderation efficiency and model accuracy.
• Harness the capabilities of advanced language models (LLM, business model and fusion model) to enhance overall moderation. Utilize large models to identify potential risk factors swiftly and accurately.
• Utilize data-driven insights to make informed decisions and improvements in moderation strategies.
• Develop a comprehensive moderation solution that defines the optimal mix of Algo, LLM model and human moderation strategy.
• Prepare and raise requests to the internal Quality Assurance and SOP teams with clear targets, expectations, and performance metrics.
• Optimize moderation strategies through ongoing refinement cycles, adjusting workflows based on changing requirements and performance data.
• Partner with workforce management teams to source cost-efficient vendor sites and ensure operational efficiency.

Minimum Qualifications

• Bachelor's Degree in business administration, operations, or project management.
• 5+ years of hands-on and in-depth experience in e-commerce or online safety and quality analysis.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Effective communication skills to handle communications to teams, management and cross functional stakeholders at all levels, and a proven track record of getting things done/shipping projects.
• Experience working in a dynamic, fast-moving environment where self-motivated, autonomy and self-decision making is needed (to an extent) and juggle between multi projects/tasks.

Preferred Qualifications

• Familiar with E-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Able to digest large data sets/policies in a cohesive and actionable manner.
• Experience in Program Management or Project Management roles.
• Experience working in multi-time zones, multi-culture is preferred.

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.