Infrastructure & Capital Projects – IT Technical Support I – Airports, ANS

Overview

You’ll help develop and deliver the factories, grids, transit systems, and public infrastructure that keep communities moving — and do it smarter, safer, and more sustainably than ever before.

You’ll work alongside project managers, engineers, technologists, and strategists who blend real‑world experience with digital innovation and AI to transform how capital projects are planned, managed, and executed.

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages and incidents.
• Determine severity, impact, and nature of incidents;
  Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or application requests in Freshdesk, IT Service‑Now and other related tracking applications.
• Complete onboarding or off‑boarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division‑wide sponsored events.
• Provide on‑the‑job training to new department staff members.
• Provide computer orientation to new staff.
• Work onsite at client site to enable delivery and cultivate client relationships.
• Work as needed in environments that require lifting at least 40 lbs.

• Bachelor’s degree in computer science or related field preferred or equivalent work experience of five years or more.
• Relevant professional licensure and certifications preferred.
• Ability to organize short‑ and long‑term tasks and communicate status of tasks with clients and management.
• Effective oral and written communication skills, with an ability to explain complex issues to a non‑technical audience.
• Ability to work with others.
• Self‑starter with results‑driven focus.
  
  Capability to assume additional responsibilities.
• Demonstrated experience managing data coordination and conversion projects.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Aff… statement. Accenture is an Equal Opportunity and Aff… employer of females/minorities/veterans/individuals with disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women.