Technical Account Manager - GreyOwl Technology Solutions

Job Description

The Technical Account Manager at Grey Owl serves as the strategic bridge between our clients and our technical delivery teams. You combine account management finesse with deep technical understanding to ensure every client achieves measurable value, reliability, and innovation through Grey Owl's Managed IT, Security, and Smart Infrastructure solutions.

This role sits at the intersection of Customer Success, Engineering, and Sales Enablement, ensuring that every deployment, upgrade, and renewal is executed with technical precision and proactive communication.

• 3 weeks PTO
• Annual education allowance of up to $1,000
• Referral program
• 401(k) Match
• Residential housing discount after 1 year of continuous employment
• Friends and family rates for our Hotel Properties throughout the company

• Act as the primary post-sale contact for technical performance, adoption, and satisfaction.
• Lead Quarterly Business Reviews (QBRs) with data-driven insights (uptime, incident response, asset trends).
• Translate technical metrics into business value and executive summaries.
• Build and maintain trusted relationships with client stakeholders, from IT admins to executive sponsors.
• Identify renewal risks early and collaborate with our current partners to reinforce confidence.

• Oversee the health, performance, and compliance of assigned client environments (MSP, CCTV, Wi-Fi, ULC, etc.).
• Partner with NOC, SOC, and Pro Services to resolve escalations and prevent reoccurrence through root-cause analysis.
• Maintain detailed system documentation and service maps for every managed client.
• Recommend and scope technical upgrades, migrations, or optimizations.
• Validate that implemented solutions adhere to design standards and SLAs.

• Own the technical lifecycle : onboarding → operations → review → renewal → expansion.
• Align client infrastructure with Grey Owl’s latest service capabilities and security frameworks.
• Identify opportunities for efficiency gains or additional services (backup, AI monitoring, failover, cybersecurity bundles).
• Coordinate internal kickoffs and cross-department collaboration for smooth project transitions.

• Work alongside Sales Engineers and Sales Managers to ensure pre-sale promises align with post-sale delivery.
• Support Biz Dev with technical input during discovery or proposal validation for key clients.
• Participate in Deal Desk reviews to confirm technical feasibility and accurate scope.
• Contribute to documentation standards, SOPs, and playbooks that improve handoffs between departments.

• 4+ years in MSP, Systems Engineering, or Technical Account Management
• Strong working knowledge of:
  Windows Server, Active Directory, Azure/365 administration
• Network design and monitoring (switching, routing, Wi-Fi)
• CCTV, ULC fire monitoring, or IoT infrastructure (preferred)
• Backup, patching, and cybersecurity operations
• Excellent communication-able to translate "tech" into "business impact."
• Proven ability to manage multiple enterprise accounts with precision and empathy.
• Certifications preferred:
  CompTIA Network+, MS-900, CCNA, or vendor-specific (Ubiquiti, Meraki, Sophos).

• Thrive in a hybrid client-facing and technical role.
• Take pride in proactive ownership, not reactive firefighting.
• Can manage multiple enterprise clients while maintaining documentation discipline.
• Are passionate about helping businesses leverage technology as a competitive advantage.
• Believe world-class service means no surprises
  -just consistent, reliable excellence.

Onni Properties, LLC ("Onni") will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if Onni is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at (Use the "Apply for this Job" box below). . Find out more about the California Fair Chance Act by visiting the