Virtual Training Representative

Virtual Training Representative

Department: Dealer Onboarding

Employment Type: Full Time

Location: Los Angeles, California

Reporting To: Emily Gonzalez

Compensation: $20 - $25 / year

Become a Part of the Update Promise Team

Update Promise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At Update Promise it's about each person bringing skills and passion to a challenging and constantly evolving world of technology.

Update Promise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at Update Promise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally.

Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

This role will focus on six main objectives:

Once data validation is completed, you will be responsible for conducting a "Product Tour" with the dealership stakeholders to ensure our product meets their expectations. If expectations are not met, you will work with the Sales Representative to address any issues.

Data Validation and Product Tour:

• Confirm completion of all upstream activities before initiating virtual training/implementation.
• Conduct live data validations using the dealership's UDP login.
• Schedule and conduct virtual calls with all dealership stakeholders during the onboarding process.

Product Expertise / Training:

• Assist with ensuring release notes, SOP's, Slide Decks, Knowledge Base, etc. are all accurate and aligned as bug fixes, enhancements and new features are released.
• Maintain and update a library of training materials.
• Become a subject matter expert on all current, new and future products and features within Update Promise.

Support:

• Provide level 1 and 2 Customer Support, including initial troubleshooting, creating tickets for validated issues, and managing queues in the Service Desk.
• Display familiarity with Update Promise products and assist with UI testing.