Content Ecosystem Product Manager, Local Services - USDS

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$/yr - $/yr

Responsibilities
About the team
The Local Services team is dedicated to delivering innovative support for core Tik Tok products, such as Tik Tok and Lemon
8. The team manages location-based databases and services with the goal of helping local businesses—including small business owners, beauty services, hotels, and restaurants—connect with millions of users. By addressing unmet needs, the team plays a vital role in supporting and growing our community.

Within the Local Services team, the Tik Tok Content Ecosystem function is responsible for the health of the platform as well as user and creative growth. The function is responsible for monitoring the content ecosystem to uncover potential challenges and opportunities,
2) working closely with machine learning engineering teams on model recognition, content understanding, and ranking/recommendation systems with the goal of optimizing traffic and content diversification, while improving the creator/user experience.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

Responsibilities
- This role supports our Local Services business and is responsible for product strategy while finding opportunities to improve Tik Tok's content ecosystem.
- Defines the product's strategy, roadmap, and features, ensuring that it meets customer needs and aligns with company wide goals to increase user growth.
- Collaborates with cross functional partners such as machine learning engineers and data scientists to design and implement ranking/recommendation strategies that achieve business results.
- Conducts market research to understand the needs of the US Market, identify trends and develop solutions to improve the user experience.

Qualifications


Minimum Qualifications
- Bachelor's degree
- Minimum 3 years of experience at an internet content company, as a Product or Operations Program Manager, or similar.
- Positive mindset and curiosity to learn to tackle tough problems

Preferred Qualifications
- Experience in related location-based services domain, such as mapping technology with a large user base.
- Experience working with global cross functional teams.
- Experience working with engineering teams in the content ranking, recommendations or moderation domain.

Candidates for this position must be legally authorized to work in the United States. This position is not eligible for visa sponsorship or support.

About USDS
Tik Tok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidiary of Tik Tok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the Tik Tok platform and U.S. user data, so millions of Americans can continue turning to Tik Tok to learn something new, earn a living, express themselves creatively, or be entertained.

The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Data Security Statement
This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.

Why Join Us
Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a…