Software Support Specialist

• Investigate, track, find solutions for, and resolve technical support issues and questions
• Test solutions before deploying them to production
• Understand program code and error logs
• Log software bugs in collaboration with clients, team members, vendors, and third parties around the world
• Install and configure Vista Group software remotely and onsite for troubleshooting, issue resolution, and onboarding
• Collaborate across regions and departments on diverse tasks, initiatives, ad hoc work, temporary assignments, and structured rotation programs
• Learn about MS SQL Server relational databases and use T-SQL queries to investigate and solve problems
• Become knowledgeable about Vista Group software and the cinema industry
• Upskill and train clients, team members, vendors, and third parties through documentation and training sessions
• Build strong relationships with clients and team members
• Provide urgent after-hours support on a bi-monthly rotation
• Perform other responsibilities as assigned

• Great attitude, pride in your work, and commitment to creating excellent outcomes for our customers
• Enjoy managing own priorities and work well with different people and styles in a fast-paced environment
• Strong analytical/critical thinking skills and problem-solving abilities
• Friendly, positive personality and excellent interpersonal skills
• Creativity in using technology to find and measure meaningful results
• Professional work experience in technical troubleshooting or a scholastic equivalent
• Knowledge or interest in the cinema industry
• Knowledge in MSSQL Server and T‑SQL and base level understanding of relational databases
• Working knowledge of Windows OS, hardware, and networking
• Bachelor’s degree
• Experience working with theatre or restaurant POS systems

Demonstrates expertise in technical troubleshooting, particularly with MS SQL Server and T‑SQL, while effectively collaborating with clients and team members to resolve issues. Possesses strong analytical skills and a commitment to delivering excellent customer outcomes in the cinema industry.

• Technical Troubleshooting
• MS SQL Server
• T‑SQL Queries
• Relational Databases
• Interpersonal Skills

• Technical Support
• Problem‑Solving
• Software Bug Logging
• Windows OS
• Networking
• POS Systems
• Analytical Skills
• Error Log Analysis Software Installation
• Configuration

• Positive Attitude
• Interpersonal Skills
• Creativity
• Adaptability
• Team Collaboration

• Bachelor’s Degree

• Cinema Industry
• Technical Support
• Theatre Systems
• Restaurant POS Systems

• Vista Group Software
• MS SQL Server
• T‑SQL
• Windows OS