Senior IT Administrator

About Oxford Road

Oxford Road is the world’s largest podcast advertising agency. We unite brands and creators through strategy and technology for outcomes only we can deliver. Since the beginning of podcasting, we’ve been here building the playbook, setting the standards, and scaling brands through the power of audio and creator-driven media. Today, we manage campaigns across podcasts, radio, streaming audio, You Tube, and emerging creator platforms for clients that include half of the top advertisers in podcasting.

What really sets us apart? We’re not just buying media. We’re shaping the market itself. Our thought leadership defines the conversation. Our newsletter reaches thousands of industry decision-makers every week. Our podcast, The Media Roundtable, convenes the most influential voices in audio advertising. Our annual Chief Audio Officer Summit is the premier gathering for marketers, platforms, and creators shaping the future of the medium.

Our research (from attribution methodologies to brand safety frameworks) becomes industry standard. We don’t wait for the market to tell us what’s next. We build it.

The Senior IT Administrator is Oxford Road's first in-house IT hire, responsible for building and owning the internal technology function from the ground up. This role takes over a function that was previously managed by a third-party provider, which means the work includes not only ongoing systems administration but also establishing runbooks, building documented processes from scratch, and addressing technical debt inherited from prior IT management.

This is a senior, function-owner role: the person in this position is accountable for the health, security, and reliability of Oxford Road's technology environment, and for managing the IT Support Specialist who handles frontline helpdesk support. The Senior IT Administrator resolves issues that require senior technical judgment, infrastructure access, or security expertise, and is the final technical authority within the IT function.

• Owns Oxford Road's internal IT function end-to-end: infrastructure, endpoints, systems administration, security posture, and IT service delivery
• Manages the IT Support Specialist: responsible for performance oversight, day-to-day direction, and development of that role as the function grows
• Owns the transition from outsourced IT management to an in-house function: inheriting existing systems, auditing current state, and establishing documented processes and runbooks where none exist
• Owns endpoint management across the organization: device provisioning, configuration, patching, and lifecycle management for all company hardware
• Owns identity and access management: user provisioning, offboarding, SSO, MFA enforcement, and access control across all platforms
• Owns core SaaS platform administration: including Salesforce, Qlik, Tableau, and other business-critical tools as assigned
• Owns IT security posture: implementing and enforcing security policies, monitoring for threats, and ensuring compliance with applicable standards
• Owns third-party security risk: vendor security review prior to procurement, vendor DPA and security exhibit review, subprocessor inventory, collection and review of vendor SOC 2 reports and bridge letters, and annual reassessment of critical vendors
• Owns the client-facing security response function: security questionnaires (SIG, custom), DPA and MSA security schedules, and the maintained answer library behind them, in partnership with Legal and Business Development on commercial terms
• Does not own software engineering, product development, or data infrastructure; those sit within Product and Analytics

• Final decision-maker on IT infrastructure, endpoint configuration, and systems administration within the established budget
• Owns access control decisions: grants, modifies, and revokes user access across all platforms based on role requirements and security policy
• Authority to establish and enforce IT policies, procedures, and standards across the organization
• Escalates capital expenditure requests and vendor contract decisions to EVP, Operations for approval
• Manages and directs the IT Support Specialist within established performance frameworks; escalates personnel concerns to EVP, Operations and the People Team

• Administer and maintain Oxford Road's core IT infrastructure: network, servers, cloud environments, and business-critical systems
• Manage and optimize SaaS platform health across the organization, including Salesforce, Qlik, Tableau, and other assigned tools
• Own system monitoring, alerting, and incident response: ensure uptime, performance, and rapid resolution of infrastructure issues
• Develop and maintain documentation: runbooks, system inventories, configuration records, and process guides that did not previously exist

• Own the full endpoint lifecycle: provisioning, configuration, patching, and…