Helpdesk Support Engineering​/System Administration

Helpdesk Support Engineering/System Administration

Role: Helpdesk Support Engineering/System Administration

Location: Los Angeles, CA (5 days onsite at Beverly Hills, California)

Experience: 2+ years.

Shift: Rotating shifts between 6:00 AM to 6:00 PM PST. Possible slots: 6 AM – 3 PM, 7 AM – 4 PM, 8 AM – 5 PM, or 9 AM – 6 PM.

Job Description

• Strong background in Helpdesk Support Engineering with proven System Administration skills in Microsoft environments
• Expert level understanding of the difference between User Principal Name (UPN), Primary SMTP, Email, Proxy Address, and Alias attributes in a M365 Hybrid Exchange environment using Azure AD as the IdP
• Ability to identify Enterprise Application Unique Proxy Address in a mixed environment for the purposes of troubleshooting Single Sign On anomalies
• Hands‑on experience with Microsoft Authenticator setup and troubleshooting
• Knowledge of WiFi 802.1x authentication and related configuration support
• Expertise in Outlook profile creation and repair
• Proficiency in login troubleshooting across desktop and enterprise systems
• Familiarity with User Principal Name (UPN) changes and understanding of desktop impact during migrations
• Ability to communicate clearly and manage end‑users in a professional manner during support interactions
• Excellent communication skills for end‑user support and cross‑team collaboration
• Demonstrated sense of urgency and ability to prioritize tasks in high‑volume migration phases
• Customer‑focused mindset with strong problem‑solving abilities under tight deadlines
• Experience with ticket logging, collaboration, and escalation to project managers, team leads, and senior engineers
• Working knowledge of Microsoft Entra  (Azure Active Directory) for identity troubleshooting and support
• Familiarity with Active Directory concepts to assist with user access issues and permissions troubleshooting
• Ability to support user account management tasks such as password resets, group membership checks, and access validation
• Familiarity with Microsoft 365 (M365) applications and administration, including Exchange Online, Teams, and One Drive
• Ability to resync One Drive and resolve synchronization issues during migrations
• Hands‑on support experience with Windows 11, Apple/Mac systems, and iPhone devices
• Ability to configure and troubleshoot the Outlook mobile app across iOS and Android platforms

Mid‑Senior level

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