Venue Technology Assistant

Venue Technology Assistant

Venue Technology Assistant role at Legends Global supports POS and infrastructure at a venue, providing technical support to business teams and assisting with events.

• Provide POS and infrastructure support leadership for the customer-facing technology at the venue.
• Provide technical support to the business team based at this location.
• Support large events at other venues or office premises as needed.
• Own technical issues reported or identified by staff and maintain ownership over their resolution.
• Act as part of the Event Technology Support Team.
• Stay in radio and SMS contact with team members and the Supervisor at regular intervals.
• Provide support to a designated zone of the stadium, actively available with zone overlap as incidents dictate.
• Assist with equipment setup and teardown as needed.
• Maintain a high level of support and client satisfaction at all times.
• Perform tier one support across the site; escalates when appropriate.
• Understand and share known issues; assess impact to operations and communicate to stakeholders.
• Prioritize time-sensitive requests to minimize customer impact.
• Validate that reported issues are fully addressed and functionality has resumed.
• Maintain and promote IT standards.
• Communicate with stakeholders and elevate issues to Supervisor when necessary.
• Other duties as assigned.

• Keyboarding skills and computer proficiency with MS Office software.
• Excellent interpersonal, written, and oral communication skills.
• Detail-oriented, organized, service-oriented, and responsible.
• Strong customer service and presentation skills.
• Self-motivated and able to motivate a team.
• Eager to work in a rapidly changing, diverse environment; accepts ownership of IT for 24x7 availability.
• Analytical problem solver with user needs assessment.
• Works effectively with supervision or independently.
• Comprehensive knowledge of POS, printers, peripherals, desktops/laptops, and PC applications.
• Practical knowledge of Intranet and Internet technologies, servers, networking, and telephony.
• Good understanding of network troubleshooting (TCP/IP, VLANs, wireless).
• Experience with managed service providers.
• Ability to maintain confidentiality of information and systems.
• Knowledge of security, compliance requirements and practices.
• Physical stamina: sit, stand, walk for up to 10-15 hours a day; lift up to 30 lbs., occasionally 50 lbs.
• Available to work weekends and holidays as required.

• High School Diploma or GED required.
• Associate Degree in a technology-related field preferred.
• CompTIA A+ or Network+ certification desired.
• 2+ years of Service Desk support.
• 2+ years of working with and supporting TCP/IP networks and wireless support.
• 2+ years of hands-on experience using Windows 7 and 10.
• 2+ years of Microsoft Office and/or other packaged applications.
• 2+ years of working with Samsung or Apple tablets.
• 2+ years of working with audio/video equipment.
• 2+ years of working with a POS system.
• 2+ years of supporting antivirus and device imaging systems.
• 2+ years of providing training and mentoring others.
• 2+ years of supervisory experience.
• ITIL knowledge and certification desired.

• Constant walking, bending, stooping, lifting, and reaching.
• Must be able to lift/move 50 lbs.
• Practice safe work habits and follow all safety policies, procedures, and regulations.
• Complete company-wide and job-specific safety training.

Part-Time, Seasonal $17.87/hr.