Revenue Cycle Applications Analyst I

Under the direction of department leadership and in collaboration with senior analysts, the Revenue Cycle Applications Analyst I supports and maintains key revenue cycle applications to ensure optimal performance, data integrity, and workflow efficiency across Keck Medicine of USC. This role focuses on both operational support and project-based initiatives, including system design, implementation, configuration, and reporti
ng.

Key Responsibilities

Application Support & Administration

• Support, maintain, and troubleshoot applications such as Soarian Financials, PBAR, Cerner, MedSeries4, Change Healthcare, nThrive, Relay Assurance Plus, Visiquate, GE Centricity, and Patient Keeper.
• Perform system upgrades, monitor integrations, and serve as a liaison between vendors and internal users.
• Ensure system security, maintain user access, and uphold data integrity.

• Create standard and ad hoc reports using tools like Soarian Reporting, IBM Showcase, Qlik View, Cerner Command Language (CCL), OnDemand, and MedSeries4 Query/Reports.
• Perform data extraction, transformation, and analysis to support operational and strategic decision-making.

• Provide timely and courteous support to users regarding application issues, enhancements, and inquiries.
• Log and manage service tickets, follow escalation protocols, and ensure pr ompt resolution.

• An
  alyze user requirements and system workflows to identify improvement opportunities.
• Assist in designing solutions that optimize revenue cycle processes and enhance system performance.
• Assi
  st in implementing new systems or features, collaborating with cross-functional teams on scope, testing, and deployment.
• Manage assigned tasks and timelines to ensure project milest ones are met.

• He
  lp train end-users and provide documentation for system functionality and procedures.
• Support new staff onboarding related to applicable syst
  ems.

• Pa
  rticipate in on-call rotation and perform other related duties as as
  signed.

• Education: Associate’s degree in Business Administration, Healthcare Management, IT, or related field re
  quired.

• Mi nimum 2 years of relevant business or IT support experience.
• Familiarity with healthcare revenue cycle systems.
• Experience in ambulatory or acute care settings.
• Proficiency with applications such as Soar ian, C erner, Change Healthcare, Patient Keeper, or nThrive is highly preferred.

• Strong a nalytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Effective written and verbal communication skills.
• Ability to multitask in a fast-paced, changing environment.
• Customer service-oriented mindset.
• Familiarity with ITIL standards and health
  care regulations.

• Exp
  osure to industry-standard reporting tools and healthcare informatics.
• Certification or coursework in revenue cycle, Epic, Cerner, or related healthcare IT systems.

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