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Field Service Technician
Job in
Los Angeles, Los Angeles County, California, 90079, USA
Listed on 2026-08-22
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Responsibilities
- Provide remote and on-site technical support for automated dispensing systems, including support for DHA and DoD facilities.
- Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
- Diagnose and repair proprietary hardware and software components with full case ownership.
- Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
- Execute preventive maintenance programs to ensure system reliability and uptime.
- Perform installations, in-servicing, repairs, calibrations, and general technical support.
- Maintain accurate inventory of spare parts in accordance with company policy.
- Document service activities, expenses, and time logs accurately using approved tools.
- Build positive customer relationships through professional communication and timely support.
- Ensure all service documentation meets regulatory and corporate requirements.
- Participate in ongoing training to expand technical knowledge of BD product lines.
- 1-3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent communication, customer service, and documentation abilities.
- Ability to work independently, handle multiple priorities, and travel as required.
- Associate degree in a related field or 3+ years of Field Service or Technical Support experience.
- 24×7 on-call service experience preferred.
- Medical or electromechanical device repair experience required.
- CompTIA A+ Certification or equivalent preferred.
- Mechanical aptitude with ability to disassemble/reassemble complex systems.
- Proficiency with Windows OS, networking, and diagnostic instruments.
- Ability to operate powered and manual hand tools.
- Ability to lift 85 lbs frequently and 115 lbs occasionally, including overhead lifts.
- Valid driver’s license and ability to meet company driving requirements.
Demonstrates expertise in providing technical support for automated dispensing systems, including troubleshooting, repair, and preventive maintenance. Proficient in customer service and documentation, ensuring compliance with regulatory standards.
Highest-signal resume keywords- Technical Support Experience
- Troubleshooting Skills
- Medical Device Repair Experience
- CompTIA A+ Certification
- Windows OS Proficiency
- Hardware Support
- Software Support
- IT Support
- Preventive Maintenance
- Complex System Repair
- Diagnostic Instruments
- Mechanical Aptitude
- Inventory Management
- Installation and Calibration
- Problem-Solving
- Excellent Communication
- Customer Service
- Documentation Abilities
- Independent Work
- Time Management
- CompTIA A+ Certification
- Associate Degree in Related Field
- DHA Facilities
- DoD Facilities
- Field Service Experience
- On-Call Service Experience
- Electromechanical Device Repair
- Automated Dispensing Systems
- Networking Tools
- Diagnostic Tools
- Powered Hand Tools
- Manual Hand Tools
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